...down the line if my email capture doesn't improve. Really...could possibly be written up if I don't get my email capture rate to 70%. The best part? Someone not having a computer is not a reason for not getting an email address from them. I'm supposed to get the customer to give any email address...daughter, son, husband...cousin fourth removed! Basically...I supposed to harass and bully someone into giving me an address so we can send them emails.
Originally, we were told that the email addresses would eliminate us having to call customers when we have an event. (When we have the calling campaigns, the expectation is 40 calls per hour...440 per day. It's kind of unrealistic when you have four people scheduled during an entire day.) Well...we're still calling and will be.
I didn't react well today when I was talked to about my email shortcomings (I have the lowest in the management team). The words consequences and retribution do not make for comforting conversation...and yes...I took it personally. It's about how I'm performing my job...apparently not well. I didn't even rate a 2% raise...I got 1.98%.
I did say today that if ever get written up for not getting enough emails....I'm done.
I better start looking.
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