...and in the end it saved us a world of trouble.
Was it right to do this return?
No. She didn't follow washing directions. She was blaming it on us. We didn't say "Not Colorfast". On the tag it said "Wash separately with like colors." In her world, navy blue and white are like colors. Brought a towel and tshirt in to see how the garments bled.
Called customer service...the pieces she brought...customer service went back five years...couldn't find them. These pieces were WAY old.
I had a restrained pissy attitude with her. I knew it was in my right to say "Nope"...on so many levels. I did get big pissy with her because she came behind the desk to check my my pricing.
I was giving her back way more than she paid...trust me. I kn know this customer.
But really...you step behind the desk because you think I'm cheating you on a five year old return?
I willed her head to blow up as she left the store.
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